Care, from checkout to your door.

Free delivery. Throughout Malaysia.

Delivery is free for Malaysian addresses, including Peninsular Malaysia, Sabah, Sarawak and Labuan. No delivery charge is added at checkout. International delivery is not offered.

In-stock orders are normally prepared within 1–3 working days after confirmed payment. Estimated courier transit is 2–5 working days in Peninsular Malaysia and 5–10 working days for Sabah, Sarawak and Labuan. Weekends, public holidays, remote destinations, large items and service interruptions may affect these estimates. If we cannot meet the stated estimate, we will explain the revised timing and available options.

Your order, in your OWNIT account.

Sign in with the same email used at checkout to view payment status, your items, delivery address and dated internal tracking updates. Orders progress through payment received, processing, packed, shipped, out for delivery and delivered.

Updates are entered by the OWNIT team. They are not a live courier GPS feed. If an update is overdue or your address needs correcting, email helpownit@gmail.com with your order number. Address changes depend on dispatch status; we will explain what is possible before taking action.

Cancelling an order.

You can cancel an unpaid order from your account. For a paid order that has not shipped, submit a cancellation request from the order page or contact support. A request does not stop dispatch automatically; we confirm the cancellation after checking the current status.

A confirmed cancellation before shipment receives a full refund of the amount paid. After shipment, the returns process applies. If we cannot supply an order, we will offer a revised arrangement for your agreement or a full refund. You do not have to accept a substitute.

A seven-day change-of-mind window.

Contact helpownit@gmail.com within 7 calendar days of delivery to request a change-of-mind return. Goods must be unused, unactivated and unopened, with original seals, packaging, accessories and any bundled gifts intact. Send the return within 7 calendar days after receiving our approval and instructions.

Opened hygiene-sensitive products such as in-ear earphones, activated devices, redeemed digital codes and used software are not eligible for change-of-mind returns. These exclusions do not remove remedies for faulty, incorrect or misdescribed goods.

You pay return shipping for a change-of-mind return. Use suitable packaging and retain proof of dispatch. We do not charge a restocking fee for a return that meets this policy. If the returned condition differs, we will explain our assessment and proposed resolution before proceeding.

Damaged, incorrect or faulty goods.

Check your delivery promptly and contact us with your order number and a description of the issue. Photos of the item, packaging and label can help, but an unboxing video is not required. Please report visible transit damage as soon as possible, preferably within 48 hours, to help us investigate. This request does not impose a time limit on statutory rights.

For verified faulty, incorrect or materially misdescribed goods, OWNIT covers reasonable return and replacement delivery costs. We will assess the issue and arrange the appropriate repair, replacement or refund, taking account of your applicable rights. The seven-day change-of-mind window does not limit a fault or warranty claim.

How refunds are handled.

Refunds go back to the original payment method. We aim to submit an approved refund within 5 working days of confirmed cancellation or acceptance of a returned item. Your bank or payment provider may take a further 5–10 working days to reflect it. Your account shows the refund amount and provider status.

Refunds reflect the amount actually paid after discounts. A voucher is not cash and is not automatically reissued. Where a purchase is covered by a separate EZPay agreement, any approved adjustment must also be coordinated with that provider; do not stop instalment payments without confirmation.

Warranty follows the exact product.

Check the warranty field for the exact SKU before purchasing. Coverage may come from the manufacturer, distributor or supplier and varies by regional set. An imported set does not automatically include Malaysian manufacturer coverage. Browse-only reference warranty information is not a confirmed OWNIT promise.

Email your order number, product model, serial number if relevant and fault description. We will explain the assessment route and any applicable terms. Back up data, remove personal information and follow account-lock instructions before servicing. Accidental damage, liquid damage, wear or unauthorised modification may be excluded from a commercial warranty, depending on its stated terms.

Nothing in this policy excludes mandatory consumer rights. For a complaint or an unresolved return, contact helpownit@gmail.com. Do not send goods until we have confirmed the appropriate return address.